Privacy Policy

Welcome to TaskFills ("Company," "we," "our," or "us"). This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal information when you use our platform, website, mobile applications, and related services (collectively, the "Services").

TaskFills operates as an online marketplace platform that facilitates connections between individuals and businesses (collectively, "Clients" or "Employers") seeking short‑term, temporary, or project‑based services ("Gigs" or "Tasks") and independent users ("Applicants" or "Taskers") who choose to offer services through the platform. TaskFills is an information technology service provider and does not employ users, provide staffing or recruiting services, or control the terms, execution, or outcome of any engagement between users.

We handle personal information in accordance with applicable global data protection laws, including but not limited to the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA/CPRA"), the Personal Information Protection and Electronic Documents Act ("PIPEDA"), the Act on the Protection of Personal Information ("APPI"), the Personal Data Protection Act ("PDPA"), the Lei Geral de Proteção de Dados ("LGPD"), the Protection of Personal Information Act ("POPIA"), and other applicable privacy and data protection laws in the jurisdictions where our users are located.

By accessing or using TaskFills, you acknowledge that you have read this Privacy Policy and agree that your personal information will be collected, used, and disclosed as described in this Privacy Policy and in our Terms of Service. If you do not agree, you must not use the Services.

We collect personal information that users voluntarily provide to us and information that is generated automatically through your use of the Services, for the purpose of operating, securing, and improving the marketplace.

• Account Information – Name, email address, phone number, password or other login credentials, and account preferences.
• Profile Information – Skills, experience, education, portfolios, preferences, availability, optional profile photo, and other information you choose to include in your profile, job postings, or gig descriptions.
• Communication Data – Messages exchanged between users via the platform, communications with our support team, and related metadata (such as time stamps).
• Verification Information (Optional) – Information provided by users who choose to complete additional identity verification steps, such as government‑issued identification documents, selfies or facial images for matching purposes, and related verification metadata.
• Payment & Transaction Data – Billing details, linked payment methods, limited payment card information processed via PCI‑compliant providers, payout information, and transaction history related to Platform fees, unlocks, and other permitted charges.
• Device & Usage Data – IP address, device identifiers, browser type and settings, operating system, referring URLs, pages viewed, time spent on pages, clicks, and other interactions with the Services.
• Location Data – Approximate or precise location information depending on your device settings and permissions, used for discovery, security, and fraud‑prevention purposes.

TaskFills does not knowingly collect or process personal data that is unrelated to the operation, security, or improvement of the marketplace and our Services.

TaskFills offers optional verification levels that users may choose to complete in order to display additional profile indicators:

• Unverified: Basic phone number or email verification to reduce spam and unauthorized access.
• Premium: Identity document submission and photo matching to provide additional confidence about identity.
• Elite: Premium verification plus live face liveness verification and enhanced checks designed to further reduce impersonation and fraud.

Identity and biometric verification (including facial image capture, face matching, and liveness checks) are conducted through third‑party service providers such as Amazon Rekognition or other comparable providers. These processes are used solely to confirm identity ownership, detect fraud, and help protect the integrity and security of the Platform. TaskFills does not conduct comprehensive background checks, assess character, or independently evaluate suitability for any Gig or Task.

Biometric data and related identifiers are collected and processed only with explicit, informed user consent, in accordance with applicable law, and are not reused, repurposed, or retained beyond what is necessary to complete the verification process and satisfy legal, regulatory, or security requirements.

We use personal information for the following purposes:

• Operating, providing, and maintaining the TaskFills marketplace and Services
• Enabling users to post, discover, and respond to Gigs and Tasks
• Facilitating communication and collaboration between users
• Processing Platform fees, payments, and payouts via Stripe, Stripe Connect, and similar payment processors
• Providing optional verification and trust‑and‑safety features
• Monitoring and preventing fraud, abuse, spam, unauthorized access, and other harmful or illegal activities
• Enforcing our Terms of Service, policies, and community standards
• Analyzing usage to improve platform performance, features, and user experience
• Personalizing content, recommendations, and communications where permitted by law
• Complying with legal, tax, accounting, and regulatory obligations and responding to lawful requests from public authorities

TaskFills does not "sell" personal data as that term is defined under applicable privacy laws. We may, however, share or disclose personal information with third parties in limited circumstances as necessary to operate the marketplace and Services:

• With other users, when you apply to, post, or respond to a Gig or Task, or when you interact via messages or profile views
• With payment processors such as Stripe and Stripe Connect for processing payments, payouts, refunds, and chargebacks
• With identity verification and biometric service providers for optional verification features that you choose to use
• With hosting, analytics, customer support, communication, and security service providers that process data on our behalf
• With professional advisors (such as lawyers, auditors, and insurers) as necessary for compliance, risk management, or dispute resolution
• With regulators, law enforcement, government authorities, or courts when we believe disclosure is required or appropriate under Applicable Law, to enforce our rights, or to protect the rights, safety, and property of TaskFills, our users, or others
• In connection with a corporate transaction (such as a merger, acquisition, financing, or sale of assets), subject to appropriate confidentiality protections

We retain personal data only for as long as reasonably necessary to provide the Services, maintain your account, comply with our legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our rights. Retention periods may vary depending on the type of data and applicable law. When personal data is no longer needed, we will take reasonable steps to delete, anonymize, or de‑identify it in accordance with our data retention policies and Applicable Law.

We implement reasonable administrative, technical, and organizational safeguards designed to help protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include encryption in transit and at rest, access controls, logging, and regular security assessments. However, no system or transmission over the internet can be guaranteed to be completely secure, and we cannot promise or guarantee absolute security of your information.

Depending on your jurisdiction, and subject to certain exceptions, you may have the following rights with respect to your personal data:

• Right of access to know whether we process your personal data and to receive a copy
• Right to rectification of inaccurate or incomplete personal information
• Right to deletion or erasure of personal data in certain circumstances
• Right to restrict or object to certain processing activities
• Right to data portability in a structured, commonly used, and machine‑readable format
• Right to withdraw consent where processing is based on consent
• Right to opt out of certain profiling or targeted advertising where applicable
• Right not to be discriminated against for exercising privacy rights under applicable laws

You may submit privacy requests or questions by contacting us at privacy@taskfills.com. We may take reasonable steps to verify your identity before responding and may deny or limit requests where permitted or required by law.

Your information may be stored and processed in the United States and other countries outside your country of residence, which may have data protection laws that differ from those in your jurisdiction. Where required by law, we implement appropriate safeguards for international data transfers, such as standard contractual clauses or other approved mechanisms, and take reasonable steps to ensure that your personal data continues to receive an adequate level of protection.

We use cookies, web beacons, and similar technologies to provide core functionality (such as keeping you logged in), to understand how the Services are used, to enhance performance, and to help detect and prevent fraud and abuse. Depending on your jurisdiction, you may be presented with cookie banners or consent tools that allow you to manage your preferences. You may also control cookies through your browser settings, but disabling certain cookies may affect the functionality of the Services.

We may update this Privacy Policy from time to time, for example to reflect changes in our practices, the Services, or Applicable Law. When we make material changes, we will provide notice by updating the "Last Updated" date, posting the revised policy, and, where required by law, providing additional notice or obtaining your consent. Your continued use of the Services after the effective date of an updated Privacy Policy indicates your acceptance of the changes where such acceptance is permitted by law.

TaskFills is not intended for users under the age of 18, and we do not knowingly collect personal data from children. If we learn that we have collected personal information from a child in violation of applicable laws, we will take reasonable steps to delete such information and may disable the associated account.

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us at privacy@taskfills.com.